tag:status.suprsend.com,2005:/history SuprSend Status - Incident history 2026-09-25T10:16:43.976+00:00 SuprSend tag:status.suprsend.com,2005:Incident/cmugt3dyz00so13rt6kkaow02 2026-09-25T10:16:43.976+00:00 2026-09-25T10:16:43.976+00:00 Some Inbox clients are not able to join room Type: Incident

Duration: 30 minutes

Affected Components: Inbox API

Sep 25, 10:16:43 GMT+0
Investigating - Some Inbox clients are not able to join room and hence they are not getting realtime alerts, We are currently investigating this incident..

Sep 25, 10:36:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 25, 10:46:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.suprsend.com,2005:Incident/cmue9wzff008l1mrgoo59lnse 2026-09-23T15:44:20.430+00:00 2026-09-23T17:19:15.100+00:00 Delay in logs Type: Incident

Duration: 1 hour and 35 minutes

Sep 23, 17:19:15 GMT+0
Resolved - This incident has been resolved..

Sep 23, 15:44:20 GMT+0
Investigating - We are observing delay in showing request and workflow logs on our dashboard. No delay is observed in processing of workflows. We are currently investigating this incident. .

]]> tag:status.suprsend.com,2005:Incident/cmua8boea02jw07o0klch4a5t 2026-09-20T19:48:37.973+00:00 2026-09-20T19:48:37.973+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Sep 20, 19:48:37 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 20, 19:50:29 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmua866e201xr07nxleudwsrg 2026-09-20T19:44:23.279+00:00 2026-09-20T19:44:23.279+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Sep 20, 19:44:23 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 20, 19:47:07 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmtn6q6og0dby0wqjkl4i04cx 2026-09-04T16:30:00.000+00:00 2026-09-04T16:30:00.000+00:00 Delay/failure in Inbox delivery Type: Incident

Duration: 16 minutes

Affected Components: Inbox API

Sep 4, 16:30:00 GMT+0
Investigating - We are observing higher latencies in Inbox deliveries and partial failure. We are currently investigating this incident..

Sep 4, 17:01:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.suprsend.com,2005:Incident/cmtk7vd5i03qo07o8hembyqq0 2026-09-02T14:53:59.328+00:00 2026-09-02T14:54:43.880+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Sep 2, 14:54:43 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Sep 2, 14:53:59 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmt1gobhf0c5k1apbqeqe6axa 2026-08-20T11:52:51.928+00:00 2026-08-20T12:13:07.027+00:00 Platform down Type: Incident

Duration: 20 minutes

Affected Components: Webhooks Infrastructure, Dashboard API, Inbox API, Management API, SuprSend App, Notification Engine, Object/Preferences API

Aug 20, 12:13:07 GMT+0
Resolved - This incident has been resolved..

Aug 20, 11:52:51 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 12:08:36 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.suprsend.com,2005:Incident/cmskcp2n800ww07mk0p8q0498 2026-08-08T12:29:24.091+00:00 2026-08-08T12:29:24.091+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Aug 8, 12:29:24 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Aug 8, 12:30:00 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmsjl5wfr01au07k66amghb1v 2026-08-07T23:38:38.860+00:00 2026-08-07T23:39:21.765+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Aug 7, 23:39:21 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Aug 7, 23:38:38 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cms02lkae06li0zru3t0u765z 2026-07-25T07:51:20.821+00:00 2026-07-25T07:51:20.829+00:00 Webhooks Infrastructure outage Type: Incident

Duration: 1 minute

Affected Components: Webhooks Infrastructure

Jul 25, 07:51:20 GMT+0
Investigating - Webhooks Infrastructure cannot be accessed at the moment. This incident was created by an automated monitoring service..

Jul 25, 07:52:23 GMT+0
Resolved - Webhooks Infrastructure is now operational! This update was created by an automated monitoring service..

]]> tag:status.suprsend.com,2005:Incident/cmr11440v00020jpdkionk8cx 2026-06-30T19:17:50.679+00:00 2026-06-30T19:17:51.459+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 19:17:51 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 19:19:17 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmr102x8500170kmtrhlzb093 2026-06-30T18:48:55.712+00:00 2026-06-30T18:48:55.837+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 18:48:55 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:55:20 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmr0zuhg706jzqvo2c0y3lkrp 2026-06-30T18:42:21.926+00:00 2026-06-30T18:42:22.609+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 18:42:22 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:47:25 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmr0znr8i001m0kmuz3xy0261 2026-06-30T18:37:08.015+00:00 2026-06-30T18:41:20.434+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 18:41:20 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 30, 18:37:08 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmr0zh16b001m0kqrr4x1u6j9 2026-06-30T18:31:54.305+00:00 2026-06-30T18:31:54.990+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 18:31:54 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 30, 18:35:57 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmr0ze3d7001u0knp44nb3olv 2026-06-30T18:29:37.270+00:00 2026-06-30T18:30:56.114+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 30, 18:30:56 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 30, 18:29:37 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqzv14y2002j0kn3xvx8iwi6 2026-06-29T23:39:48.058+00:00 2026-06-29T23:40:57.334+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:40:57 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 29, 23:39:48 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqzuh2gs001d0klrgorsd1ed 2026-06-29T23:24:11.719+00:00 2026-06-29T23:24:12.402+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:24:12 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 29, 23:27:43 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqztyt8o000w0kpn3ssq4od9 2026-06-29T23:10:00.047+00:00 2026-06-29T23:10:35.790+00:00 Object/Users/Preferences API is back up Type: Incident

Affected Components: Object/Preferences API

Jun 29, 23:10:35 GMT+0
Resolved - Object/Preferences API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 29, 23:10:00 GMT+0
Investigating - Object/Preferences API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqu9jagv003i0kmwa5c53mdj 2026-06-26T01:39:12.588+00:00 2026-06-26T01:39:53.235+00:00 Management API is back up Type: Incident

Affected Components: Management API

Jun 26, 01:39:53 GMT+0
Resolved - Management API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 26, 01:39:13 GMT+0
Investigating - Management API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqpbzft800000ko1mxgpwt6u 2026-06-22T14:48:54.437+00:00 2026-06-22T14:48:54.583+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 22, 14:48:54 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 14:49:51 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqpa9573002fj3pbt83po6ph 2026-06-22T14:00:28.028+00:00 2026-06-22T14:00:28.142+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 22, 14:00:28 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 14:03:19 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqpa32u200o80kmzkwmj2pke 2026-06-22T13:55:44.936+00:00 2026-06-22T13:55:45.711+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 22, 13:55:45 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 13:56:45 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqpa0j4u0000fan15n0mwob2 2026-06-22T13:53:46.154+00:00 2026-06-22T13:54:29.772+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 22, 13:54:29 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

Jun 22, 13:53:46 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Incident/cmqp9adj6001nj3pb7s7alqbj 2026-06-22T13:33:25.872+00:00 2026-06-22T13:33:25.986+00:00 Inbox API is back up Type: Incident

Affected Components: Inbox API

Jun 22, 13:33:25 GMT+0
Investigating - Inbox API is down at the moment. This incident was automatically created by Instatus monitoring..

Jun 22, 13:35:32 GMT+0
Resolved - Inbox API is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.suprsend.com,2005:Maintenance/cmnxeiolj00nhfs77ok59vwkw 2026-04-14T05:00:00.000+00:00 2026-04-14T05:00:00.000+00:00 Scheduled Maintenance — Template Release Planned Type: Maintenance

Duration: 1 hour and 53 minutes

Affected Components: Dashboard API, SuprSend App, Management API

Apr 14, 05:00:00 GMT+0
Identified - We were unable to begin this maintenance in the earlier scheduled window. The maintenance has been rescheduled to release a major upgrade to template management on SuprSend. During this window, the Templates page may be partially unavailable and templates may take some time to fully reflect after the migration. Workflows, notifications, and APIs will continue to operate normally. As part of this release, only the Draft and Live versions of existing templates will be migrated. Older versions will not be available in the new system, but we can share them separately on request. **Affects** Templates (Dashboard) : Partially Available, you will not be able to edit templates Older Template Versions : Only Draft & Live migrated Workflows & Notifications : Operational APIs : Operational For questions or access to older template versions, contact [support@suprsend.com](mailto:support@suprsend.com)..

Apr 14, 05:37:02 GMT+0
Identified - Maintenance is now in progress..

Apr 14, 07:30:15 GMT+0
Completed - Maintenance has completed successfully. As part of this release, only the Draft and Live versions of existing templates have been migrated. Older versions will not be available in the new system, but we can share them separately on request. For questions or access to older template versions, contact [**support@suprsend.com**](mailto:support@suprsend.com)..

]]> tag:status.suprsend.com,2005:Maintenance/cmjio2n5q0eqi14bl11n8yms2 2025-12-26T01:30:00.000+00:00 2025-12-26T01:30:01.000+00:00 Scheduled Maintenance to upgrade critical hardware components Type: Maintenance

Duration: 10 minutes

Affected Components: SuprSend App, Dashboard API, Notification Engine, , Object/Preferences API, Management API, APIs →

Dec 26, 01:30:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 01:40:00 GMT+0
Completed - Maintenance has completed successfully..

Dec 26, 01:30:00 GMT+0
Identified - We will be performing scheduled maintenance to upgrade critical hardware components of the SuprSend platform. **What to expect** • Workflow processing will be temporarily unavailable • APIs will be inaccessible during the maintenance window • All workflow triggers during this period will be safely queued Once the maintenance is complete and services are fully restored, all queued workflows will be processed automatically. No data will be lost. **Why this maintenance is required** This upgrade is part of our ongoing efforts to improve the reliability, performance, and scalability of the SuprSend platform. We will update this status page as the maintenance progresses and once services are fully operational. Thank you for your patience and continued trust in SuprSend..

]]> tag:status.suprsend.com,2005:Maintenance/cmd7dp7ol000u12hsr7vxukf9 2025-07-19T17:30:00.000+00:00 2025-07-19T17:30:00.000+00:00 Logs Infrastructure Upgrade Type: Maintenance

Duration: 18 minutes

Affected Components: SuprSend App, Dashboard API

Jul 19, 17:30:00 GMT+0
Identified - This maintenance is aimed at enhancing the performance and reliability of our logs infrastructure. During this window, you may experience temporary unavailability or delays in viewing logs on the SuprSend platform. **Important**: * **No** impact on overall platform uptime * **No** impact on workflow processing — all workflows will continue to run as expected * Only logs **_visibility and freshness_** may be temporarily affected We appreciate your understanding and will ensure services return to full functionality as swiftly as possible..

Jul 19, 17:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 19, 17:48:26 GMT+0
Completed - Maintenance has completed successfully..

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